Member Service Specialist (MSS) – Part-time

Department:  Member Services

Reports to:     Member Service Manager

Supervises:    N/A – No supervisory responsibility

Summary

A Member Service Specialist provides a full range of banking services, including transactional and nontransactional processes, with member satisfaction as their #1 priority.

Job Requirements

  • 1-2 years of branch banking experience; including account opening experience.
  • Strong interpersonal, listening, and communication skills; must be honest, resourceful, courteous, and professional.
  • Excellent verbal and written communication skills, with ability to effectively present information and respond to questions in English and Ukrainian.
  • Knowledge of bank products, services and related government regulations.
  • Strong PC skills.
  • Ability to stand for extended periods of time and ability to lift up to 20 lbs.
  • High School Diploma required; college degree a plus.

Duties and Responsibilities

  • Meets and greets members and consumers upon entry to the credit union.
  • Opens accounts, processes transactions using an online system and Teller Cash Recycler.
  • Complies with credit union policies, procedures and applicable laws.
  • Explains/demonstrates features and benefits of traditional and digital products/services to new and existing members.
  • Converts service opportunities into sales events by matching members’ needs to available products, services and/or delivery channels.
  • Refers members to subject matter experts such as loan managers.
  • Assists members with account updates and performs system maintenance on members’ accounts.
  • Completes daily proof and assists with all end of day settlement and security procedures.
  • Performs other job-related duties as assigned, including troubleshooting technical issues and contacting service providers to resolve issues.
  • Ensures that all information and transactions regarding credit union members are kept confidential and ensures strict adherence to established security procedures.

Work Schedule & Locations

▪20-25 hours per week    ▪5-day workweek, includes Saturdays    ▪two (2) Clifton NJ branch locations


Qualified applicants may upload resume below for consideration.

NOVA UA Federal Credit Union is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability

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